{"id":6274,"date":"2025-12-22T13:46:37","date_gmt":"2025-12-22T12:46:37","guid":{"rendered":"https:\/\/kikaxdesign.hr\/?page_id=6274"},"modified":"2025-12-22T13:48:23","modified_gmt":"2025-12-22T12:48:23","slug":"opci-uvjeti-poslovanja","status":"publish","type":"page","link":"https:\/\/kikaxdesign.hr\/en\/opci-uvjeti-poslovanja\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"
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GENERAL TERMS AND CONDITIONS OF BUSINESS<\/h4>These General Terms and Conditions determine the procedure for ordering, payment, delivery and complaints about products offered on the website:
www.kikaxdesign.hr
The seller is the souvenir making craft "Kikaxdesign", Brezje 45, Brezje, 40311 Lopatinec, OIB: 01990081486 (hereinafter: the Craft), and the buyer is any person who orders products via the website www.kikaxdesign.hr.
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ORDERING AND PAYMENT<\/h4>The buyer can make payment via:
1. internet banking
2. card payment (Stripe \u2013 card processing intermediary)
Shipping costs are not included in the product price, unless otherwise clearly indicated during the purchase process.
The shipment is sent after the payment is visible on the account of the "Kikaxdesign" souvenir making workshop.
________________________________________

PAYMENT SECURITY<\/h4>The confidentiality of your data is protected and ensured using SSL encryption. The payment pages are secured by the Secure Socket Layer (SSL) protocol with 128-bit data encryption.
The souvenir shop "Kikaxdesign" does not store credit card information, nor is it available to unauthorized persons.
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DELIVERY<\/h4>\u2022 Products are packaged in a way that minimizes the possibility of damage during transport.
\u2022 The buyer is obliged to check the condition of the shipment upon receipt and immediately report any damage to the delivery person.
\u2022 The craft is not responsible for damage incurred during delivery after the shipment has been handed over to the delivery service, except in cases where delivery is not possible or otherwise indicated.
In the event of refusal to accept the shipment without a justified reason, the Craft reserves the right to charge the incurred delivery costs.
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COMPLAINTS AND RETURNS<\/h4>The customer has the right to complain about the product in case of a material defect or malfunction of the product.
In case of a justified complaint:
\u2022 the product is replaced with a new one or
\u2022 the amount paid is refunded
The cost of returning defective goods is borne by the souvenir making workshop "Kikaxdesign".
Product images on the website may differ slightly from the actual appearance of the product.
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UNILATERAL TERMINATION OF THE CONTRACT<\/h4>In accordance with the Consumer Protection Act, the buyer has the right to unilaterally terminate the contract within 14 days, without giving any reason.
Notice of termination must be sent via e-mail or mail, stating:
\u2022 first and last names
\u2022 addresses
\u2022 contact information
The refund will be made no later than 10 days after receipt of the returned goods in good condition.
The cost of returning the goods is borne by the customer, except in the case of a defective product.
________________________________________

ONLINE DISPUTE RESOLUTION<\/h4>In accordance with EU regulations, disputes related to online purchases can be resolved through the ODR platform:
http:\/\/ec.europa.eu\/odr
________________________________________<\/p>\n

PERSONAL DATA PROTECTION<\/h4>The craft for making souvenirs "Kikaxdesign" undertakes to protect the privacy of all customers and to collect only the necessary data necessary for the realization of the order.
All data is stored in accordance with applicable personal data protection regulations.
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SUBMITTING A COMPLAINT<\/h4>The consumer can send a written complaint to the following address:
Souvenir making workshop "Kikaxdesign"\u201e
Brezje 45, Brezje
40311 Lopatinec
Croatia
kikaxdesign@gmail.com
A response to the complaint will be submitted within 15 days.
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JURISDICTION OF THE COURT<\/h4>In the event of a dispute, the competent court is the Municipal Court in \u010cakovec.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

OP\u0106I UVJETI POSLOVANJA Ovim Op\u0107im uvjetima poslovanja utvr\u0111uju se postupak naru\u010divanja, pla\u0107anja, isporuke te reklamacije proizvoda koji su ponu\u0111eni na mre\u017enim stranicama:www.kikaxdesign.hrProdavatelj je Obrt za izradu suvenira \u201eKikaxdesign\u201c, Brezje 45, Brezje, 40311 Lopatinec, OIB: 01990081486 (u daljnjem tekstu: Obrt), a kupac je svaka osoba koja naru\u010duje proizvode putem web stranice www.kikaxdesign.hr.________________________________________ NARU\u010cIVANJE I PLA\u0106ANJE Kupac […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6274","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kikaxdesign.hr\/en\/wp-json\/wp\/v2\/pages\/6274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kikaxdesign.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kikaxdesign.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kikaxdesign.hr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kikaxdesign.hr\/en\/wp-json\/wp\/v2\/comments?post=6274"}],"version-history":[{"count":0,"href":"https:\/\/kikaxdesign.hr\/en\/wp-json\/wp\/v2\/pages\/6274\/revisions"}],"wp:attachment":[{"href":"https:\/\/kikaxdesign.hr\/en\/wp-json\/wp\/v2\/media?parent=6274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}